SATISFACTION GUARANTEEDAt Found Item Clothing, we're fanatical about t-shirt quality. We spend countless hours refining shirt designs and working with our printers to bring you the best possible products. We want every customer to be completely satisfied with his or her purchase. We love wearing our designs and you should too. If you are unsatisfied with the shirt you receive, you can return it for a full refund.
ABOUT OUR SHIRTSOur designs are professionally screen printed here in Portland, Oregon. We do not use iron-ons, ink jet printers, or other heat transfer methods to make our shirts. We screen print each shirt using a water-based ink and discharge method.
We prefer this method for a few reasons. Discharge ink yields uncommonly bright and colorful results, even on the darkest fabrics. And, the water-based ink actually soaks into the fabric, unlike traditional plastisol inks that sit on top of it. The print lasts longer and ages better since it is dyed into the shirt, and because the fabric is not compromised by heavy ink, our shirts are left soft and natural feeling.
Our design are printed on 100% fine ring-spun combed cotton - this lightweight fine jersey is exceptionally smooth and tight-knit. If you have any questions about the printing methods used in our shirts or anything else, please contact us.
SHIPPINGWe offer both domestic and international shipping to select countries. Shipping charges are calculated based on location and delivery method. You can view the shipping charges and change the shipping method using the shopping cart.
RETURNS & EXCHANGEST-shirts that do not fit correctly can be exchanged for another size. There is no charge for exchanges. Just get in touch and let us know what you would like to do. Please note: the shirt(s) must be clean, unwashed and otherwise in the same condition as when received. All Returns exchanges must be initiated within 30 days of receipt of your order.
OUR LOCATIONFound Item's HQ is located in Portland, Oregon. When you shop at FIC, you are dealing with us, and only with us. All orders are filled in-house by our friendly fullfillment department. We do not drop ship or otherwise outsource order fulfillment or customer service. Our mailing address is:
Found Item Clothing
12645 NE Marx St.
Portland, OR 97230
Our phone number is: (503) 784-3805. Our hours of operation are Monday to Friday 9am-5pm PST. We're a small shop, so we might be away from the phone when you call. If so, please leave a message or send us an email.
YOUR PRIVACYWhen you do business with Found Item Clothing, your personal information will be kept confidential and secure. We respect your privacy and assure you that we will maintain and use this information only toward fulfilling your orders with us. We will never rent or sell your name, address, email address, or personal information to anyone. As our payment processing is done through Paypal, we do not collect or retain any financial information from our customers.
To combat the spread of COVID-19 and protect the health of our workers, we are taking additional precautions in the handling of incoming deliveries and mail, as well as additional sanitization procedures in our warehouse. This may result in short delays in order processing. We appreciate your patience as we work through this unprecedented global challenge.