FAQs :: Found Item Clothing

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FAQs

Satisfaction Guaranteed

At Found Item Clothing, we're fanatical about t-shirt quality. We spend countless hours refining shirt designs and working with our printers to bring you the best possible products. We want every customer to be completely satisfied with his or her purchase. We love wearing our designs and you should too. If you are unsatisfied with the shirt you receive, you can return it for a full refund.

About Our Shirts

Our designs are professionally screen printed here in Portland, Oregon. We do not use iron-ons, ink jet printers, or other heat transfer methods to make our shirts. We screen print each shirts using a water-based ink and discharge method.

We prefer this method for a few reasons. Discharge ink yields uncommonly bright and colorful results, even on the darkest fabrics. And, the water-based ink actually soaks into the fabric, unlike traditional plastisol inks that sit on top of it. The print lasts longer and ages better since it is dyed into the shirt, and because the fabric is not compromised by heavy ink, our shirts are left soft and natural feeling.

Our design are printed on 100% fine ring-spun combed cotton - this lightweight fine jersey is exceptionally smooth and tight-knit. If you have any questions about the printing methods used in our shirts or anything else, please contact us. For information about sizing click here: Sizing Info

Shop Without Sales Tax

Found Item Clothing operated from lovely Portland, OR. Oregon is one of the few states that does not have any sales tax (or a transaction tax). Unlike larger online retailers (that start with the letter A and/or have multiple locations throughout the U.S.), we are not required collect sales tax when you order.

Returns & Exchanges

T-shirts that do not fit correctly can be exchanged for another size. There is no charge for exchanges. Just click on the link below to fill out the simple Returns & Exchanges form and we'll provide you with return instructions. It only takes a minute and helps us provide you with great service.



Please note: the shirt(s) must be clean, unwashed and otherwise in the same condition as when received. All Returns exchanges must be initiated within 30 days of receipt of your order.

Shipping

We offer both domestic and international shipping options. Shipping charges are calculated based on location and delivery method. You can view the shipping chargers and change the shipping method using the shopping cart. We currently offer free standard domestic shipping on orders over $50. Expedited and international shipping charges still apply.

Your Privacy

When you do business with Found Item Clothing, your personal information will be kept confidential and secure. We respect your privacy and assure you that we will maintain and use this information only toward fulfilling your orders with us. We will never rent or sell your name, address, email address, or personal information to anyone. As our payment processing is done through Paypal, we do not collect or retain any financial information from our customers. The full text of our privacy policy is here.

Our Location

Found Item's HQ is located in Portland, Oregon. When you shop at FIC, you are dealing with us, and only with us. All orders are filled in-house by our friendly fullfillment department. We do not drop ship or otherwise outsource order fulfillment or customer service. Our mailing address is:

  Found Item Clothing
  12645 NE Marx St.
  Portland, OR 97230
  USA
Our phone number is: (503) 784-3805. Our hours of operation are Monday to Friday 9am-5pm PST. We're a small shop, so we might be away from the phone when you call. If so, please leave a message or send us an email.

For best service, please send us an email. We promise we'll get back to you quickly!